We take a lot of pride in providing the best help and support to our customers in the genetics community. To enhance this support, we have created a redesigned and updated our Frequently Asked Questions page. On this page you will find answers to lots of the most commonly asked questions relating to pedigree drawing, updating patient records and searching the TrakGene database. We have also provided a section for System Administrators to answer the more technical questions.
So no it doesn’t matter what time of day you are working, or what time zone you are in, you will always be able to get answers to those common questions. We have also provided a lot of video content within the FAQ to give a practical demo of each answer.
It is important to mention that the FAQ is not a replacement of any of the existing support, it is an addition to further enhance it. The Live Chat facility, Help Desk and good old e-mail are all still available to ask questions and obtain support. We do recommend you look at the FAQ first in case your question has already been answered.
We hope you find the FAQ useful and we welcome your feedback as always.
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